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IT Support Specialist

Lithuania, Vilniaus apskritis, VilniusSupport

Job description

We are driven by a mission to turn compliance into business benefit. At Ondato we don’t just create another verification tool, we create a reliable, intuitive and innovative compliance management suite that simplifies processes.

Ondato is a fast-growing compliance startup that offers a complete compliance management suite for all KYC requirements in financial and other sectors that wish to provide their services in cyberspace. Our platform provides an integrated banking core friendly solution that spans both photo and live video identity verification, data monitoring, screening, due diligence, risk scoring and case management.

What will you do in the role of IT Support Specialist:

• Support teams with their demands/questions in regards to platform integration as well as provide guidance regarding tech-related issues/topics

• Client’s acc configuration. Scriptwriting, data extraction from the database;

• Initial analysis of reported issues for further actions and task formation for IT;

• Provide step-by-step technical help, both written and verbal;

• Follow up with support team to ensure product related request resolution;

• Organize and manage all phases of the project to ensure on-time completion;

Job requirements

• Good communication skills;

• Good English skills. Russian is an advantage;

• Attention to detail and great time management skills;

• Willingness to learn and share knowledge with others;

• Ability to take initiative, to work independently as well as in different teams.

In return, you'll get an amazing team to work with, an environment where your knowledge will grow rapidly and a flat-structured organization where you'll just feel like home.

In addition to this:

  • We enjoy our work, but we also value the balance. That’s why we give our team members one extra day off every month
  • We are a rapidly growing tech company and we put talent first. Overall, an exceptional place for your professional growth!
  • Expect a variety of challenging yet super exciting tasks, so you never get bored
  • Multiple perks, including a cozy office in the city center, video games, cookies and so much more
  • Freedom for your ideas: test, reinvent, disrupt

Salary is depending on your skills and experience, starting from 1000 eur net.