Head of Client Support

Job description

We are driven by a mission to turn compliance into business benefit. At Ondato we don’t just create another verification tool, we create a reliable, intuitive and innovative compliance management suite that simplifies processes.

Ondato is a fast-growing compliance startup that offers a complete compliance management suite for all KYC requirements in financial and other sectors that wish to provide their services in cyberspace. Our platform provides an integrated banking core friendly solution that spans both photo and live video identity verification, data monitoring, screening, due diligence, risk scoring and case management.

What will you do in a role of Head of Client Support:

  • Coordinate Client Support team and ensure smooth interaction with other teams in the business.
  • Regularly review and improve client support processes and procedures.
  • Promote Ondato name by providing exceptional customer service standards.
  • Advocating for continuous knowledge sharing.
  • Ensure AML/KYC principles are followed daily when supporting the clients.

Job requirements

  • KYC/AML knowledge and understanding is an advantage
  • IT knowledge is an advantage
  • Exceptional verbal and written communication skills
  • Fluent in Lithuanian, English. Russian language skills is an advantage
  • Attention to detail and great time management skills.
  • Willingness to learn and share knowledge with others.
  • We expect you are enthusiastic, responsible, you take initiative and are able to share your ideas openly as well as have leadership potential.

In return, you'll get an amazing team to work with, an environment where your knowledge will grow rapidly and a flat-structured organisation where you'll just feel like home.

In addition to this:

  • We enjoy our work, but we also value the balance. That’s why we give our team members one extra day off every month
  • We are a rapidly growing tech company and we put talent first. Overall, an exceptional place for your professional growth!
  • Expect a variety of challenging yet super exciting tasks, so you never get bored
  • Multiple perks, including a cosy office in the city center, video games, cookies and so much more
  • Freedom for your ideas: test, reinvent, disrupt

Salary is depending on your skills and experience, starting from 1300 eur net.